Exchange & Return Policy

Shop confidently at Ibrahim's Family Collection! We offer a 15-Day Return and Exchange Policy to make your shopping experience stress-free.

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Key Details

• Return/Exchange Window: Within 15 days from delivery.
• Condition: Item must be unused, unwashed, and with original packaging/tags.
• Shipping Costs: Customers pay for return/exchange shipping.
• Processing Time: 5-10 working days.
• Contact: +92 3210066789
• Return Address: ABC Road, Near Ideal Baker, Gulfishan Colony, Faisalabad, Pakistan

Exchange Policy

Wrong Size?

Steps to exchange if the size isn't right:

• Pack item securely with original tags.
• Ship to our return address.
• Replacement sent after receiving your item (processing 4-6 working days).

Want a Different Product?

Exchange for a different item:

• Pack securely with tags intact.
• Send to our return address.
• New item sent after receipt.

Return Policy

Not Satisfied?

• Securely pack the item with all tags.
• Ship to return address.
• Refund processed after verification.

Refund Options

• Bank Transfer
• Easypaisa
• JazzCash

How to Return or Exchange

1. Fill out the Return Form: Download Return Form
2. Pack item with all original tags.
3. Send to our return address using a trackable courier.

Special Scenarios

• Incorrect Item Sent by Us: We provide a free return slip or arrange reverse pickup (within 12 working days).
• Wrong Item Ordered by Customer: Customer bears return shipping cost.

Policy Updates

Our policies may change without prior notice to improve your experience.